Your account data on datamacou is handled with clear rules about what we collect, why we collect it, and how you can review or update it. This policy covers every interaction tied to your account — from login through your OVO, GoPay, or DANA wallet activity to your session history on our platform. Availability of our services depends on local law and eligible regions.
Account data transparency
OVO, GoPay, DANA covered
Your rights, clearly stated
Contact us any time
POLICY SCOPE EXPLAINED
What This Privacy Policy Covers
When you open an account on datamacou, we collect the information you provide directly — your contact details, account credentials, and the payment method you connect, whether that is OVO, GoPay, or DANA. We also collect activity data generated during your sessions: pages visited, games opened, and wallet transactions processed through your account. This data serves three purposes: operating your account correctly, meeting our obligations under applicable law, and improving how the platform works for you. We do not sell your personal data to third parties. Data shared with our payment partners — OVO, GoPay, DANA — is limited to what those providers need to process your transaction. Each of those providers operates under its own privacy terms, which we encourage you to review. Retention periods vary by data type: account credentials are held for as long as your account remains active; transaction records are kept as required by applicable regulations in eligible regions. Where local law in Indonesia requires us to handle your data in a specific way, that requirement takes precedence. If you have questions about how a specific data point is used, our support team can walk you through it.
OVO
Transaction data passed to OVO is limited to what is required to process your payment. OVO operates under its own privacy framework. Your OVO account details are never stored on our servers beyond the reference needed to complete the transfer.
GoPay
When you use GoPay to fund or withdraw from your account, we pass only the transaction amount and your account reference. GoPay's own policy governs how they handle that data on their side.
DANA
DANA transactions are processed through a secure handoff. We retain only the transaction record on our side — the amount, timestamp, and status — so your wallet history in your account dashboard stays accurate.
INSIDE VERSUS OUTSIDE
Where This Policy Applies
Not every service connected to your datamacou experience falls under this policy. Understanding the boundary helps you know where to direct questions about your data and where to look for answers from our partners.
Account access and login
Fully covered. Everything tied to creating your account, logging in, managing credentials, and updating your profile falls within this policy. Questions about account data go directly to our support team.
Wallet transactions via OVO, GoPay, DANA
Partially covered. We govern the transaction record on our side. The payment provider — OVO, GoPay, or DANA — governs how your wallet data is handled within their own system.
Game session data
Covered. Session data generated while you browse the lobby or open a game title is collected and retained under this policy. We use it to keep your account history accurate and to resolve disputes.
Third-party linked services
Not covered. If you follow a link from our platform to an external site, that site's own privacy terms apply. We have no visibility into data collected by services outside datamacou.
YOUR DATA RIGHTS
Actions You Can Take on Your Own Data
You are not a passive subject of this policy — you have concrete options for reviewing and managing the data tied to your account. Your account dashboard shows your transaction history, login records, and the payment methods you have connected. If any detail looks wrong, the account settings page has fields for correcting your contact information directly. For records you cannot edit yourself — such as historical transaction logs — you can raise a request through our support channel and we will confirm what we hold and how it was used. If you want to close your account and ask us to remove your data, that request goes through the same support route; we will confirm what can be deleted and what must be retained under applicable regulations. These rights apply where local law in Indonesia and eligible regions recognises them. We do not require a legal citation from you to act on a straightforward data question — contact us and we will respond.
Review your records
Your full transaction history, wallet activity, and login log are visible in your account dashboard after login. No request needed — open the account section and the records are there.
Correct account details
Contact information and account preferences can be updated directly from the account settings page. For fields that are locked, contact support with the correction and we will process it.
Ask about retained data
If you want to know exactly what data we hold about you and why, send the question through our support channel. We will reply with a plain account of the data and its purpose.
Request account closure
A closure request goes through support. We will confirm what is deleted immediately, what is retained for regulatory reasons, and the timeline for each.
REACH OUR TEAM
How to Contact Us About This Policy
Our support team handles privacy questions the same way it handles account questions — through the channels below. If your question is about data retained for regulatory reasons, lead with your account details so we can locate the record quickly.
Live Chat
Open the chat icon from any page once you are logged in. Our team responds to privacy and data questions through the same queue as account support.
Email Support
Send your question to the support address shown in your account settings. Include your registered email and a brief description of the data you are asking about so we can route it correctly.
Account Dashboard
Your dashboard is the first place to check for transaction records, wallet history, and login logs. Many data questions can be answered without contacting support at all.
HOW WE HANDLE DATA
Data Handling and Account Security Practices
We approach data handling as an operational responsibility, not just a policy document. The practices below describe how we run things day to day, not aspirational statements.
Cookie usage
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser. Disabling session cookies will require you to log in again each visit.
Account security
Your account is protected by credential-based login. We recommend using a strong, unique password and updating it through the account settings page if you suspect any unauthorised access.
Data retention
Account credentials are held while your account is active. Transaction records are retained as required by applicable regulations in eligible regions. The specific period depends on local law in Indonesia.
Policy updates
When this policy changes in a material way, we will note the update on this page. The current version is always what governs your account. Check this page if you have a question about current practice.
COMMON POLICY QUESTIONS
Privacy Policy Questions Answered
These are the questions we hear most often about how datamacou handles your data. If yours is not here, the support channels in the section above are the right next step.
What personal data does datamacou collect when I open an account?
We collect the contact details and credentials you provide at registration, plus the payment method reference you connect — OVO, GoPay, or DANA. Once your account is active, we also collect session and transaction data generated by your activity on the platform.
Does datamacou share my data with third parties?
We do not sell your data. We share transaction data with your chosen payment provider — OVO, GoPay, or DANA — only to the extent needed to process your payment. Each provider handles that data under their own privacy terms.
How can I see what data you hold about my account?
Your account dashboard shows your transaction history, wallet activity, and login records. For a more detailed account of retained data, contact our support team through live chat or email and we will respond with a plain summary.
Can I correct information tied to my account?
Yes. Contact details and account preferences can be updated from the account settings page. For records you cannot edit directly, contact support with the correction and we will process it.
How long do you keep my data after I close my account?
Some data is deleted promptly on closure. Transaction records may be retained for a period required by applicable regulations in eligible regions. When you submit a closure request, we will confirm exactly what is kept and for how long.
Who do I contact if I have a concern about how my data was handled?
Reach us through live chat from any logged-in page, or via the email address in your account settings. Include your registered email and a brief description of your concern so we can route your question to the right team quickly.
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